The Ultimate Crowdfunding Guide for Health Charities

18 min read

At Chuffed.org, we want to see our awesome health campaigners - people like you - run the most successful crowdfunding campaigns that they can. 

So - based on our experience with over 8,000 campaigns, we’ve put together this guide that will step you through creating a strong  crowdfunding campaign page to strengthen the foundations of your campaign.  

 

The Crowdfunding Campaign page

A crowdfunding campaign page is the page on Chuffed.org where you’ll direct supporters, donors, friends and family. It will include the details of who you are, what you are trying to achieve and how you plan to do so, and, it is the place supporters actually donate to your campaign.

Choosing the right options and including information in an easily digestible way is important and can be the difference between a good campaign and a great one.

A campaign page looks a bit like this example from Homeless Healthcare. The title is at the top, followed by the name of your organisation. To the left of the screen under the title is the campaign banner or video; on the right is the campaign target and counter. Under this is a box containing your campaign's 'pitch' and buttons supporters use to initiate their donations. 

Beneath these is the main body text outlining your campaign's story - the campaign description. The tabs can be switched to show comments from supporters, and names of supporters. On the right next to the main story are where perks are listed should you choose to have them.  

Click here to see Homeless Healthcare's full campaign page. 

 

Setting up your campaign page

All the components of a crowdfunding campaign page are stepped out below alongside examples from successful campaigns run by health organisations that we’ve hosted on Chuffed.org.  

We’ve also created this handy Google Doc template that you can use to collaborate with your team. It contains some more examples from great campaigns.

To start setting up your crowdfunding campaign page, head to chuffed.org/start.

 

1. Campaign title

This is what your campaign is called. The title shows at the top of your campaign page and is shared with potential supporters when you share the campaign out via Facebook and Twitter - so the title (along with the banner image - more about that below) is the first thing people will see.

Good titles are less than 5 words long and are like the title of a book: memorable or catchy. You might include alliteration, a question, a play on words or unique spelling.

Some real examples from successful campaigns:

  • Let's take concussion out of play!
  • In A Heartbeat ... Prevent, Predict, and Detect Heart Disease
  • Cents for Senses
  • Project Piggy Paradise
  • Save Sawtell Cinema
  • Two Good Lunch

 

2. Target

All campaigns on Chuffed.org need to set a campaign funding target. Unlike other platforms, you’ll receive your funds even if you don't hit your target, but it's important to set your target at an achievable level to build credibility with your supporters.

You should set your target based on three factors:

  1. Cost: What does it cost to deliver your project?
  2. Audience size: How many people do you have already in your database or email list?
  3. Available time: How much time do you have to prepare in the 4 weeks prior to the campaign and promote during your campaign?

As a rough rule of thumb, we find that the following is a reasonable way to set your target:

Email contacts are the most valuable, followed by Facebook friends and then Twitter or LinkedIn contacts.

 

3. Timeframe

On Chuffed.org, you can choose to either run your campaign for a fixed length of time (90 days or less) or ongoing with no end date in what we call Infinity Mode.

If it's your first campaign, we generally find that you'll raise the most when you run a 30-40 day campaign. The reason for this is that the time pressure forces your team to act, which drives momentum, which brings more people to your campaign. Campaigns that stretch on for a long period of time struggle to gain interest because supporters get distracted by other things in their lives.

 

4. Writing up your campaign

This is where you tell your supporters about your project: why your cause is important and what you are doing to make a difference.

 

Pitch

The pitch is a short blurb to describe what you’re doing in 200 characters. It sits in a box just under you campaign target on the campaign page.

It is what potential supporters are likely to read first and helps them understand quickly what your project is about. Remember: they're busy, and they'll be skim reading, so the pitch is your chance to grab their attention and tell them why they should read your full campaign description. Be as succinct, specific and engaging as you can.

Here are some examples of good pitches used by real health related campaigns on Chuffed.org: 

The Black Puppy Foundation funds research into mental health issues affecting Australia's youth. Support your stair climbing colleagues as we raise money for a wonderful cause!

Join Dr Jacobson as he strives to purchase a vital piece of equipment which will have a big impact on adults and children with head & neck cancers and life threatening airway obstructions.

We're going out on a limb here - literally! Help us engineer an epic STEAM education opportunity for kids by using plastic waste to 3D print ROBOTIC PROSTHETICS for Australians in need. Let's move!

And some not so great pitches:

We want to give those paralysed from Guillain Barre Syndrome the ability to communicate, join us as we make this happen using NeuroNodes. 

A virtual walkathon is about creating greater awareness and understanding of life with Dementia and Cell Activation Syndrome. Every $ supports The Dementia Society.

Raising money for a cure for dementia.

 

Campaign description

This is the larger block of text on your campaign page and it's where you can go into detail about what you're doing. The best campaigns use about 300-500 words, combined with pictures, to tell a story about the change they want to make and how they plan to do it. You can even embed images or videos that you might have (in addition to the main campaign banner or video - described below).

As your campaign progresses, you can keep editing your campaign description. It's a great place to put in progress updates- like Edgar's Mission did in this award winning campaign - so that supporters who are checking your page regularly have fresh content to enjoy. 

Below is a simple structure you can use for your campaign description. The example we've used is a summarised version of the excellent NRG Collective campaign to create  Rare Revolution Magazine - a resource made for and by children with rare health conditions. We recommend you read the full campaign description.

EXAMPLE CAMPAIGN DESCRIPTION STRUCTURE

Section: Background

In this section:

  • Introduce your vision for change and/or the story of who you are.
  • Tell supporters briefly about the issue you're addressing and why you want to do something about it.
  • Use first person stories over facts and numbers to paint a picture.

Example 

Our journey into rare disease started in 2012, when my son was diagnosed, with xeroderma pigmentosum (XP). Since then, we (sisters, Nicola Miller and Rebecca Stewart) have founded a dedicated XP charity which has grown to have global reach. Following our own frustrations with access to research and having our rare voice heard, we decided just over 12 months ago, to launch a not-for-profit, free subscription magazine and online community, and this has fast become a special place for adults affected by rare disease, from all walks of life so share their experiences and support each other.

But, what we know from talking to children and young people affected by rare, is that they feel under-represented and that their voice and opinions aren't heard. They, and we, feel it is time that the balance is redressed.

 

Section: What we're doing

This is where you should:

  • Describe your project in practical detail. If you're building something, show drawings or images of what it's going to look like.

Example

We have teamed up with the RARE Together Project by the BPSU and Larissa Kerecuk of Birmingham Children's Hospital, Rare Disease Centre to create an innovative youth project.

Our youth project brings together a team of ten children and young people aged 8 - 22 years old to form our first ever youth editorial team, creating a dedicated rare disease publication for kids-by-kids.

 

Section: What we'll do with the funds 

In this part you should:

  • Break down your target and talk about what exactly the money will be spent on.

Example

We have already been working very hard and secured some project partners and investment, but we need your help.

We need to raise a further £20,000 to make this project a reality and give our eager team of budding editors, journalists and creative writers the opportunity to create something very special for young people and carers who live with the challenges of a rare disease.

 

Section: Who we are

People give to people. They want to supporter a person, not a faceless project. So:

  • Add a bio of yourself and your team.
  • Add quotes from well known people to build credibility.

Example

NRG Collective is a not-for-profit organisation, founded by two sisters,Nicola Miller & Rebecca Stewart.

 

Additional sections 

You may also want to include sections in this main body text about:

  • Perks - Describe the perks that donors get back for donations at different donation levels. You can insert pictures that show them.
  • Media - Tell supporters about any media articles you get about your campaign. You can use the logos of the media outlets to build credibility.

 

Another great example comes from the University of Western Australia, who raised over $10,000 to fund research to validate the accuracy of a simple blood test to detect the risk of premature birth.  See their campaign page here. They take a different approach to the structure laid out above - presenting first their vision for the future, followed by how they intend to make it happen. 

 

5. Banner image

The banner image is the main visual element of your campaign. It's the first thing potential supporters see and it gets shared on Facebook and Twitter alongside the campaign’s title.

This one comes from the Prince of Wales Hospital Foundation's campaign to raise funds to purchase surgical equipment for life-saving ear, nose and throat procedures. View their campaign here.

You want your image to:

  • Make your supporters feel inspired, entertained or curious, not guilty or shocked.
  • Be formatted to 684 x 385 pixels for optimal compatibility on our site.
  • Be in a normal image format - JPG, PNG or BMP.

For clarity, Chuffed.org is a guilt-free site. We reject campaigns that use guilt-imagery like dehumanizing photos of starving children to get donations, or graphic, disturbing images of animals.

 

6. Video

The best crowdfunding campaigns include a campaign video. This is a specific 2-5 minute video created for the campaign. Don't use a generic promotion video designed for something else.

Campaign videos don't need to be expensive or have high production value. It's far more important that the video tells a compelling story than looks pretty.

Here are some tips:

  • People love seeing faces. Make sure the video includes relevant people talking at the camera at some point.
  • Keep it short. People get bored easily, so unless you've got an incredible storyline, don't have a video longer than 3 minutes.
  • Be ridiculously enthusiastic. Not only do viewers feed off your enthusiasm, video has a weird way of taking normal speech and making it look like you're bored senseless. If you act ridiculously enthusiastic, it looks completely normal on video.
  • Use narrative storytelling over facts. People share stories, not facts. An easy way of doing this is to follow one person's story - which could be your own or a beneficiary.
  • Later model phone cameras and DSLR cameras take excellent quality videos. If you can pair that with a free movie editing package like iMovie on Mac, you can create fairly professional looking video for free.
  • If you do end up paying a production company for your video, budget at least $2,500/£1,500 for a 2 minute video.

All videos on Chuffed.org need to be uploaded to Youtube or Vimeo first. You then enter the URL from either service into the relevant field in the campaign editor.

Examples: For some inspiration, take a look at these videos: 

  • Jewish Care Victoria - Cents for Senses campaign to raise funds to build a sensory stimulation room for children with disabilities; 
  • NeuroKinex Charitable Trust - Redefining Possibilities for Kids with Paralysis campaign  to provide rehabilitation resources for children with paralysis. 
  • Hope for Health - Restoring Our Health campaign to train female elders from East Arnhem Land in life-restoring nutrition science to help their communities improve their health.  

 

7. Creating perks

Perks are things that you offer supporters who donate above a specific amount.

We get asked a lot about perks, especially about how important they are for crowdfunding success? Do I really need to offer perks? Won't it stop people being philanthropic?

Our answer? Perks help. A LOT.

The reason for this is that perks give people a way of participating in your campaign. They tap into selfish motivations as well as benevolent motivations. And they let you access your supporters' spending purse, not just their philanthropic purse -- you can guess which of these is bigger.

So what perks should you offer?

Perks tend to fall into three categories:

  1. Pre-release products or services: 'Selling' products and services via crowdfunding is probably the most common type of perk. Whether it's tickets to your event, t-shirts or chopping  boardsmemberships, bee-hives or even crepes, forward selling products and services is a great way to get people involved in your project.
  2. Unique experiences: Most charities don't realise it, but they are well placed to provide special or unique experiences. It could be a personalised guided tour, workshops on a farm, tickets to an opening party, or even a chance to swim with whales.
  3. Special recognition: A non-profit classic. Getting their name on or sponsoring a part of a project is still popular among many crowds. The key here is being creative on what can be sponsored. Edgar's Mission had barns, rocks, rakes, posts, shelters and even a mountain. Making a documentary film? Offer sneak previews of the script or a donor’s name in the credits.

So, how do you come up with perks?

This might sound obvious, but the easiest way to come up with perks is to co-design them with potential donors. Edgar's Mission ran a workshop with some of its key volunteers prior to its campaign to come up with their perks. Spacecubed - a co-working space in Perth - did the same with their members. It's best to have a hypothesis on your perks as a starting point, as well as the levels you need perks at (normally $25, $50, $100, $250, $1000, $2500, $5000).

Some other considerations:

  • Have perks that are directly connected to your campaign These let people participate in your campaign or project and are far better than unconnected perks, e.g. Amazon gift cards.
  • Have an early bird offer on your perks This is a great way to build momentum. Spacecubed released a very limited number of highly discounted memberships in the first 24 hours of their campaign.
  • Some perks (drugs, anything illegal, raffles) are not allowed Make sure you check our terms to stay on the right side of the rules. 

If the challenge of generating appropriate perks for your health campaign is too great another alternative, that can add value, is using 'impact levels'. These show donors what impact different levels of donations make - think the classic £50 buys a goat for a farmer in Africa. It's a bit old-school, but still works. Perks and impact levels are treated differently within the Chuffed.org campaign editor - so skip past perks and use the impact levels section to define yours. 

 

8. Payment options

When you're setting up your campaign, you'll have to choose what payment options you give to your donors. Your two options are:

  • Credit/debit cards: Donors can use any domestic or international Visa, Mastercard or American Express card to pay directly on our site (recommended). To use this payment option, you'll need to create an account with Stripe for the funds to be transferred to. If you're running an Australian campaign then you'll just need to give us your bank details so we can transfer credit/debit card donations to you there.
  • PayPal: Donors can pay using their PayPal accounts.

Tip: Donors find the credit/debit card payment system much easier to use than PayPal. The donation process happens entirely on the Chuffed.org site - they just enter their card details and it works. PayPal unfortunately is confusing for a lot of donors and regularly rejects valid cards and accounts. They may also unexpectedly restrict your PayPal account if your campaign is very successful. We recommend only using PayPal as a secondary option with the credit/debit card system.

The way that you receive the funds from the two systems depends on which country you choose for your campaign - this should be a country where you have a bank account:

(1) During the campaign creation process, you will need to create an account with our payment processing provider, Stripe.com. This is a very simple, one form process, which will take less than 5 minutes.

(2) To accept PayPal payments, you will need to create a Premier or Business PayPal account at www.paypal.com, prior to launching your campaign. The campaign will need to be confirmed and connected to a bank account. This can take up to 3 months.

 

9. Additional options  

On Chuffed.org, there are a number of optional customisations for your campaign page, including:

  • Collecting addresses from your donors: we'll add an address collection form on the payment page if you select this. We only recommend collecting addresses when you absolutely need to, like if you need to post out a perk, as people feel weird giving about you their address.
  • Custom Thanks Message: you can customise the message that donors see immediately following their donation.
  • Custom URL Link: your can change the default URL link assigned to your campaign.
  • Custom default donation amounts: you can customize the default donation amounts that are shown on the donation box on your campaign page.
  • Offline donations: when supporters send you donations in cash or via cheque/check, you can add these to your campaign total by using our 'offline donations' function. You should limit the amount of offline donations to 50% of your total donations.
  • Tax-deductible receipting:  Available for campaigns in Australia, Canada and the US where your organisation is eligible (e.g. Deductible Gift Recipient for Australian organisations). Every donor will be sent a receipt to meet requirements for them to claim a tax deduction.
  • Gift Aid (UK only): Chuffed.org can collect Gift Aid Declarations on behalf of recognized charities or registered community amateur sports clubs (CASC) which you can then submit to HMRC to claim your Gift Aid

 

Submitting for approval

All campaigns on Chuffed.org have to be submitted to us for approval before they can go live. We check that they satisfy our eligibility requirements and that they have a decent chance of reaching their target.

The approval process usually takes less than 24 hours. You will get an email from us that either approves your campaign for launch, asks you to modify your campaign and resubmit, or rejects your campaign outright.

About 60% of campaigns are approved on first submission. Once you've had one successfully funded campaign on Chuffed.org, we auto-approve all future campaigns.

 

For more inspiring health check out...

 

For more information and tips on how to crowdfunding...

If you'd like to read more about how to crowdfund, view our full guide here.

And if you're ready to try drafting a campaign - just head here

 

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